Answers Anywhere/SMS setup

Unwired Accelerator cannot communicate with the SMS provider

Check the CMC0.log file, located in %SYBASE%\UnwiredAccelerator70\cmc, to see whether Unwired Accelerator and Answers Anywhere software are communicating with your cell modem properly.

Check the following configuration settings:

• Make sure the CellularModemController (CMC) software, used by Unwired Accelerator to communicate with your SMS provider, is configured properly as described in “Setting up Answers Anywhere for SMS”.

• If you want to use a port other than the default 4040 set by Tomcat, you must change the port . Click the Configure tab to change the port number.

• If you did not do so, stop and start the Tomcat application server to initialize the changes to the CMCConfig.properties file, as described in “Starting and stopping the Tomcat application server”.

• If you installed the CMC software on a machine other than the one on which Unwired Accelerator is installed, make sure you copied the CMCConfig.properties file to the new location.

• If you set up multiple resources, make sure you configured a different instance of CMC for each resource in the CMCConfig.properties file.

Answers Anywhere does not work from a mobile device

Make sure users register the SMS modem number with Unwired Accelerator as described in “Registering the SMS modem with Unwired Accelerator”.

If role-based access is used, the user may not have sufficient privilege to access the information requested.

Answers Anywhere does not work properly with e-mail

If you set up Answers Anywhere for e-mail, check the following configuration settings:

• Check to make sure the dedicated e-mail account, such as “askua,” is set up for Unwired Accelerator, and that your e-mail system provides POP3 access to the e-mail account.

• Verify that the uadejima.properties file is configured properly, as described in “Setting up Answers Anywhere for e-mail”.

Blacklist or whitelist feature does not work

If you use the blacklist or whitelist feature to exclude or include specific telephone numbers, you must have at least one telephone number listed for the option. See Table 2-4 for information on the blacklist and whitelist options.