Mobile device setup

Cannot create a personal channel

Check the global.properties.xml file to make sure the alwaysValidateSession parameter is set to “false.” See “Configuring global.properties.xml for M-Business Anywhere”.

Cannot access mobile application:

Your submission has been recorded and will be sent during the next Synchronization

If you see this message when trying to access an application on a mobile device, check the alwaysValidateSession parameter in the global.properties.xml file. The parameter is probably set to “true,” but should be set to “false” to enable personal channels to work. See “Configuring global.properties.xml for M-Business Anywhere”.

Cannot use mobile application:

avantgo.db is not installed, please install the db pod

This message indicates the M-Business Anywhere client requires one or more database PODs to authenticate mobile applications.

Mobile application does not appear on the mobile device

Verify that:

• The mobile application is deployed to the group. In Mobile Web Studio, select Manage | M-Business | Groups, and check the groups.

• The M-Business Anywhere user name/password and server properties are set correctly in M-Business Client. M-Business Clients use M-Business users, not Mobile Web Studio users. See “Connecting M-Business Anywhere and M-Business Client software”.

• The user belongs to the group that contains the mobile application.

• For BlackBerry devices, make sure the Offline BlackBerry option is selected for the application, and that the application is in a grid/table format.

The UA logo does not appear on the BlackBerry device

Check to make sure that you installed the offline client on the BlackBerry device (or BlackBerry simulator), as described in “Installing offline client on BlackBerry device” (or “Installing offline client on the BlackBerry simulator”).