Chapter 4: Troubleshooting

SAP setup

Table 4-5 identifies common SAP connection problems and provides useful troubleshooting information.

**Table 4-5: Troubleshooting SAP connection problems**
Problem	Try this
Cannot download the SAP Java connector from SAP	You must be a registered SAP customer to download the SAP Java connector from the SAP Service Marketplace Web site.
Unwired Accelerator cannot connect with the SAP environment	Check the following configuration settings: Verify that you configured the SAP Java connector correctly, using information in “Configuring the SAP Java connector”. Specifically, make sure the sapjco.jar, librfc32.dll, and sapjcorfc.dll files are in the correct location, and that the connection pools are defined in the sapjco.properties file. Check the global.properties.xml file and make sure the connection pools are defined as described in “Modifying the global.properties.xml file for SAP”. Verify that a properties file is defined for each connection pool entry in the global.properties.xml file, as described in “Creating ConnectionPool property files”.