Chapter 8: Troubleshooting

BlackBerry Enterprise Server setup

Table 8-5 identifies common BlackBerry Enterprise Server (BES) setup problems and provides useful troubleshooting information.

**Table 8-5: Troubleshooting BES setup problems**
Problem	Try this
Unwired Accelerator cannot connect to the BlackBerry Desktop Manager	Verify that the BlackBerry Desktop Manager is version 3.6 SP3a, the version required by Unwired Accelerator.
Receiving a `Sync has failed` message, even though everything seems to be OK	BlackBerry Enterprise Server, with BlackBerry device 1.8.3. Perform a manual reset on the mobile device to overcome this problem. Remove the back cover of the BlackBerry device, and use a paper clip to press the reset button.