Unwired Accelerator login problems  BlackBerry Enterprise Server setup

Chapter 8: Troubleshooting

M-Business Anywhere setup

Table 8-4 identifies common M-Business Anywhere configuration problems and provides useful troubleshooting information.

Table 8-4: Troubleshooting M-Business Anywhere setup problems

Problem

Try this

M-Business Anywhere and Unwired Accelerator are not communicating

If you installed M-Business Anywhere server on a different Windows server than Unwired Accelerator, verify that you modified these files correctly:

  • gridlayout1.jsp

  • server.xml

See the Unwired Accelerator Installation Guide for correct settings.

Cannot use the Manage M-Business option from Mobile Web Studio

This may be a configuration problem. Check the server.xml file to make sure the jdbc/agdb JNDI datasource is configured properly for the container as described in the Unwired Accelerator Installation Guide.

Application looks fine in Mobile Web Studio, but displays this message on the mobile device:

database pod, xxx_db is null upon sync

Make sure the application was captured in grid format, and then check the sync_error.log, located in MBUSINESS\logs, for clues.





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