Unwired Accelerator setup  Unwired Accelerator login problems

Chapter 8: Troubleshooting

Troubleshooting resource configuration

Table 8-2 identifies common Unwired Accelerator resource configuration problems and provides troubleshooting information.

Table 8-2: Troubleshooting resource problems

Problem

Try this

The following error displays in the uwp.err log:

ERROR Id='211' is NOT defined for OEM resources, defaulting to OEM rid 1

If there are no other signs that the resource is set up incorrectly, this indicates the resource name is misspelled.

Verify that the \cobrands directory name you created, and the co-brands name in the cobrand.xml file (located in ...\onepage\config) are the same. See “Adding resources” for information.

The following error displays when you try to access the new resource in a Web browser:

Resource id = '211' is NOT configured for Poral usage. Usage of this new resource in portal and tools requires explicitly configuring the '/onepage/config/cobrands.xml'

Check the cobrands.xml file, located in .../onepage/config, and verify:

  • There are no duplicate entries for the resource specified.

  • The resource entry is entered correctly.

Applications are not showing up in my new resource

When you build applications in Mobile Web Studio, you build them as a user in a particular resource. For example, if you log in as a masuper/m8super user, you build applications in RID 21 by default. If you build a new resource, such as RID 211, you must export the applications to the new resource. To do so:

  1. Log in to the resource where you created the applications.

  2. Export the applications.

  3. Log out of the resource.

  4. Log in to the new resource.

  5. Import the applications.

For information about resources, see Chapter 4, “Resources.” For information about exporting and importing objects, see the Unwired Accelerator Developer’s Guide.





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