BlackBerry Enterprise Server setup

Table 3-3 identifies common BlackBerry Enterprise Server (BES) setup problems and provides useful troubleshooting information.

**Table 3-3: Troubleshooting BES problems**
Problem	Try this
The Unwired Accelerator client cannot be installed using BlackBerry Desktop Manager	Verify that the BlackBerry Desktop Manager and BlackBerry device versions match.
The BlackBerry device is unable to connect after switching to a different BES or user	From the BlackBerry device, select Option \| Security, and click on Track Wheel Select Wipe Handheld to clear the security data. Repeat the Enterprise Activation setup, or pair up the BES.
Unwired Accelerator cannot connect to the BlackBerry Desktop Manager	Verify that the BlackBerry Desktop Manager is version 3.6 SP3a, the version required by Unwired Accelerator.
BlackBerry users receive Permission denied errors, and database transactions never make it to the portaldatabase.	This may indicate that cookies are not enabled for the BES. Cookies are needed to maintain the JSESSIONID; without it, access and transactions are denied. See “Configuring BES to maintain cookies”.