Unwired Accelerator setup

Table 3-2 identifies common Unwired Accelerator configuration problems and provides useful troubleshooting information.

Table 3-2: Troubleshooting Unwired Accelerator problems

Problem

Try this

Cannot start the application server

This can happen if you are using ports 80 (HTTP) and 443 (HTTPS) with Netscape, and you did not install Unwired Accelerator with root privileges, which are required to start these ports in the production system.

  • Check the catalina.out file, located in $SYBASE/tomcat/logs, for errors.

Try uninstalling and then reinstalling Unwired Accelerator. Log in as root as described in “Installation tasks” (Tomcat application server).

Cannot start the Portal Interface:

File Not Found 404 error

If you receive this error when trying to start Portal Interface:

  • Check to make sure you entered the URL correctly to access Portal Interface as described in “Verifying the installation”.

  • Check to make sure you are using the correct port number; for example, 4040 when running in Tomcat.

  • Check the catalina.out file, located in $SYBASE/tomcat/logs, for errors.

Cannot start Mobile Web Studio

If you cannot start Mobile Web Studio:

  • Verify that you are using Internet Explorer and not Netscape.

  • Verify that you are using the correct version of Internet Explorer as described in Table 2-1.

  • Verify that you are using the correct port number, for example, 4040 when running in Tomcat.