Mobile device and client setup

Table 4-3 identifies common mobile device and client configuration problems, and provides useful troubleshooting information.

**Table 4-3: Troubleshooting mobile device and client problems**
Problem	Try this
The UA icon does not appear on the BlackBerry mobile device	Make sure that you installed the offline client on the BlackBerry device (or BlackBerry simulator), as described in “Installing offline client on BlackBerry device” (or “Installing offline client on the BlackBerry simulator”).
The UA icon does not appear on the Windows mobile device	Make sure that you installed the .NET client on the Windows device, as described in “Installing Unwired Accelerator .NET client software”.
Mobile application does not appear on the mobile device	For BlackBerry devices, verify the configuration is correct, as described in “Installing RIM BlackBerry server and client software”. Also check Mobile Web Studio to make sure the Offline BlackBerry option is selected for the application, and that the application is in a grid/table format. For .NET devices, verify the configuration is correct, as described in “Installing Unwired Accelerator .NET client software”.