Unwired Accelerator setup

Cannot start ASA database:

Connection error: Unable to initialize requested communication links

If you receive this error when trying to start the ASA database, check the global.properties.xml and server.xml files to make sure the ASA port number is set to the correct value, and to the same value in both files. The default is 4747.

You can also check the datamanager.log file, located in x:\tmp\logs, for database-related error messages.

Missing database in the ASA process.

Verify that the database files specified to start in startdb.bat and uadbservice.bat are in sync. If Windows services is used to start ASA, you must reinstall the service.

Cannot connect to Mobile Web Studio:

• Receiving 404 error codes

• Having authentication problems and the Tomcat log/console shows connection exceptions.

The host and/or domain name may not have been entered correctly for your environment during installation. Verify the following configuration files contain the correct host and domain names:

• global.properties.xml, located in %SYBASE%\tomcat\webapps\onepage\config

• domain.js, located in %SYBASE%\tomcat\webapps\onepage\javascript

• context.xml, located in %SYBASE%\tomcat\webapps\onepage\META-INF

• config.txt, located in %SYBASE%\tomcat\webapps\certAuth

  The above files can be corrected by executing %SYBASE%\UA80\config.bat [domain name].

  config.bat uses %COMPUTERNAME% as the host name.

• server.xml, located in %SYBASE%\tomcat\conf

After modifying these files, you must restart the Tomcat application server.

Cannot start Portal Interface:

File Not Found 404 error

Check the global.properties.xml, domain.js, and server.xml files to make sure the localhost, domain, and port values are set to the correct values, and to the same values in all files.

If you receive this error when trying to start Portal Interface, make sure you:

• Entered the URL correctly to access Portal Interface as described in “Verifying the installation”.

• Are using the correct port number; for example, 4040.

Cannot start Mobile Web Studio

Verify that you are using:

• Internet Explorer and not Netscape.

• The correct version of Internet Explorer as described in Table 2-1.

• The correct port number, for example, 4040 when running in Tomcat.

Mobile Web Studio window does not display

Make sure you do not have pop-ups disabled in the Web browser. The Mobile Web Studio application requires pop-ups.

If you do not want to enable pop-ups, you can access Mobile Web Studio by entering the following in the Web browser

http://hostname.domain:port/onepage/loader.jsp

Cannot play back applications using the Active X capture method.

You must start Tomcat using starttomcat.bat. See “Starting and stopping the Tomcat application server”.