The trace feature is another useful source of troubleshooting information. Typically, the trace feature should not be enabled in a production system, because the extra trace processing can be detrimental to system processing. But you may want to enable tracing briefly to gather information, then disable it. Trace files includes:
uwp.trc – trace file for UWP.
ds.trc – trace file for document servers.
portal.trc – trace file for the portal development environment.
as.trc – trace file for the agent server.
The TraceFile property in the global.properties.xml file establishes the trace file name and location, and the TraceOn property establishes whether tracing is enabled. The trace file location is relative to the WorkRoot directory, typically x:\tmp\logs. The VerboseTrace property enables you to enable detailed levels of tracing.
You can enable trace for a particular portion of the system, to reduce overall impact on the system. See the following sections for information about enabling trace:
UWP – “Global property group”.
Doc Servers – “Docservers property group”.
Portal development environment – “Portal property group”.
Agent server (alerts and transactions) – “Agents property group”.
Navigation (CCL and one-click capture) – “Nav property group”.
Capture output – “Capture logging properties”.
Database (connection, access, etc.) – “Database property group”.
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