Answers Anywhere/SMS setup

Unwired Accelerator cannot communicate with the SMS provider

Check the CMC0.log file, located in SYBASE\cmc, to see whether Unwired Accelerator and Answers Anywhere software are communicating with your cell modem properly.

Check the following Answers Anywhere software configuration:

• Make sure the CellularModemController (CMC) software, used by Unwired Accelerator to communicate with your SMS provider, is configured properly as described in the Unwired Accelerator Installation Guide.

• If you did not do so, stop and start the Tomcat application server to initialize the changes to the CMCConfig.properties file, as described in the Unwired Accelerator Installation Guide. See “Starting and stopping the Tomcat application server” for Tomcat application server restart instructions.

• If you installed the CMC software on a machine other than the one on which Unwired Accelerator is installed, make sure you copied the CMCConfig.properties file to the new location.

• If you set up multiple resources, make sure you configured a different instance of CMC for each resource in the CMCConfig.properties file.

Error when trying to run CMCModem (run.bat):

WARNING: Bad status response from modem -20

Check the following hardware and environment settings:

• Verify that the modem is working:

  1. Select Start | Settings | Control Panel | Phone and Modem Options | Modems tab | Properties | Diagnostics tab.

  2. Select the modem and click Query Modem.

  Alternatively, select Computer Management | Device Manager | Modem | Properties | Diagnostics | Query Modem.

• If no modem is installed, install it. To do so, access Control Panel | Phone and Modem Options, select the Modems tab, select Add, and install the modem using the Add/Remove Hardware wizard. Supply the manufacturer, model, and port number. Make sure the port number is not already used.

• Verify that the SIM card is working. To do so, take out the SIM card, put it into a mobile phone, and check to see that the phone works. If so, the SIM card is working.

• Check for modem port conflicts. If you are running the emulator, shut it down, since it may be using the same port as the modem. Make sure no other applications are using the modem port number.

• Check for modem hardware setting problems. To do so, access Control Panel | Add/Remove Hardware; select Add/Troubleshoot Device; from the list of devices, select the modem. Look for any irregularities that might explain the modem problems.

• Verify the CMC modem software is installed. To do so, access Control Panel | Add/Remove Programs, and find the CMC software in the list. Look for any irregularities that might explain the modem problems.

• If you have not already done so, check the CMC0.log file, located in SYBASE\cmc, to see whether Unwired Accelerator and Answers Anywhere software are communicating with your cell modem properly.

Answers Anywhere does not work from a mobile device

Make sure users register the SMS modem number with Unwired Accelerator as described in Unwired Accelerator Installation Guide.

If role-based access is used, the user may not have sufficient privilege to access the information requested.

Answers Anywhere does not work properly with e-mail

If you set up Answers Anywhere for e-mail, check the following configuration settings:

• Verify the dedicated e-mail account, such as “askua,” is set up for Unwired Accelerator, and that your e-mail system provides POP3 access to the e-mail account.

• Verify that the uadejima.properties file is configured properly, as described in the Unwired Accelerator Installation Guide.

Exclude/include telephone number feature (blacklist/whitelist) does not work

If you use the blacklist or whitelist feature to exclude or include specific telephone numbers, you must have at least one telephone number listed for the option. See the Unwired Accelerator Installation Guide for information on the blacklist and whitelist options.