Mobile device and client setup

JVM error when attempting to load UA client on the BlackBerry device

This problem is typically seen on small memory devices (like the 7230) that only have 16MB of memory, especially when the device is loaded for Chinese language (or multiple European languages) support. To correct the problem:

1. Check the device memory to see whether less than 1.5MB of memory is available. Select Options | Status.

2. If less than 1.5MB of memory is available, remove components to free memory. Some of the components you can remove are unused Input Methods for Chinese (for devices running Chinese support), or unused European language support (for devices running support for multiple European languages).

The UA icon does not appear on the BlackBerry mobile device

Make sure that you installed the offline client on the BlackBerry device (or BlackBerry simulator), as described in “Installing the UA offline client” (or “Downloading the BlackBerry simulator”).

The UA icon does not appear on the Windows mobile device

Make sure that you installed the .NET client on the Windows device, as described in the Unwired Accelerator Developer’s Guide.

Mobile application does not appear on the mobile device

• For BlackBerry devices, verify the configuration is correct, as described in “Installing the UA offline client”.

  Also check Mobile Web Studio to make sure the Offline BlackBerry option is selected for the application, and that the application is in a grid/table format.

• For .NET devices, verify the configuration is correct, as described in the Unwired Accelerator Developer’s Guide.