Creating the insert application

In this procedure, you will create an application called CreateHelpDeskCase, which will allow you to create a new help desk case by entering values in the required fields. A new case ID number is returned once you have successfully created the application.

Creating the CreateHelpDeskCase application

From Mobile Web Studio, select Applications in the left pane, select New in the Application Manager Status menu, and click the New button to launch Application Builder.
Click the down arrow to the right of Add, and select Web Service Element.
On the Web Service Element Definition window, make sure the WSDL option is selected.
1. In WSDL URL, enter http://ITSM60Demo.sybase.com/arsys/WSDL/public/ITSM60Demo/HelpDesk_Submit_Service.
  
  You must replace the strings ITSM60Demo with the host name of the mid-tier server specific to your own installation.
2. Click Get Method.
3. Next to Content XSLT, click Create. The Web Services Output XSLT Template Customization window appears. Enter:
  - Name – enter HelpDeskCreate.
  - Roles – Click Add All to add all the roles to Assigned Roles.
  - Update Output Display Name – click Select.
    
    The Select Node Level window appears. Select “/,” and click OK.
4. In the Web Service Element Definition window, click Input and enter the values for the fields you want to update.
  
  Click Next.
5. A pop-up window asks if you want to proceed even though the parameters are not complete. Click OK.
6. In the Define window, select Records Contain Labels. Click Next.
7. In the Configure Parameters window, configure the input parameters. Click Next.
8. The Preview window displays. In Element Name, enter CreateHelpDeskCase.
9. Click Finish.
In the Application Builder, click Save.
On the Finish window, make these entries (otherwise accept the defaults):

Roles tab Click Add All to add all roles to this application.
Click Finish to save the application, and click OK to confirm.
Click Close in the upper-right corner to close the Application Builder window.
When you return to the Mobile Web Studio main window, select New from the Application Builder Status menu. The CreateHelpDeskCase application displays in the detail pane.
In Mobile Web Studio, right-click the CreateHelpDeskCase application in the detail pane, and select Approval Status | Approved.

Click OK.
Select Approved from the Application Manager Status menu. You see the newly approved CreateHelpDeskCase application in the detail pane.

You have successfully created the Remedy application.