Once you have created the master, update, and insert applications, you must link the ModifyHelpDeskCase and CreateHelpDeskCase applications to the GetHelpDeskList master application.
Linking the update applications to the master
application
In Applications | Approved, select the GetHelpDeskList application, and click Edit.
In the Application Builder, click Properties.
In the Properties Editor window, click the Mobile tab.
Under Linked Applications, click Add.
In the Find Application window, click Search.
From the Results pane, select the ModifyHelpDeskCase application, and click Add.
You return to the Properties Editor window, where you see the ModifyHelpDeskCase application listed as a linked application. Enter:
Action Type – select Update from the drop-down list.
Menu Level – accept the default value of 1.
Link the CreateHelpDeskCase application using the same procedure shown in steps 1–7. Enter:
Action Type – select Insert from the drop-down list.
Menu Level – accept the default value of 1.
Click OK.
In the Application Builder, click Save.
Click Close in the upper-right corner of the Application Builder.
