In this procedure, you will create an application called ModifyHelpDeskCase, which allows you to update designated fields according to the specified Case ID on your handheld device. When you save the updates, they are cached until the next synchronization. The updates are then pushed to the UA server, then applied to the Remedy through the associated Web service method.
Creating the ModifyHelpDeskCase application
From Mobile Web Studio, select Applications in the left pane, select New in the Application Manager Status menu, and click the New button to launch Application Builder.
Click the down arrow to the right of Add, and select Web Service Element.
On the Web Service Element Definition window, make sure the WSDL option is selected.
In WSDL URL, enter: http://ITSM60Demo.sybase.com/arsys/WSDL/public/ITSM60Demo/HelpDesk_Modify_Service.
You must replace the strings ITSM60Demo with
the host name of the mid-tier server specific to your own installation.
Click Get Method.
In the Web Service Element Definition window, click Input and enter the values for the fields you want to update, for example Username, Password, Status, Description, and so on.
Click Next.
A pop-up window asks if you want to proceed even though the parameters are not complete. Click OK.
In the Define window, select Records Contain Labels and click Next.
In the Configure Parameters window, configure the input parameters, and click Next.
The Preview window displays. In Element Name, enter ModifyHelpDeskCase and click Finish.
In the Application Builder, click Save.
On the Finish window, make these entries (otherwise accept the defaults):
Roles tab Click Add All to add all roles to this application.
Click Finish to save the application, and click OK to confirm.
Click Close in the upper-right corner to close the Application Builder window.
When you return to the Mobile Web Studio main window,
select New from the Application Builder Status menu. The ModifyHelpDeskCase application
displays in the detail pane.
In Mobile Web Studio, right-click the ModifyHelpDeskCase application in
the detail pane, and select Approval Status | Approved.
Click OK.
Select Approved from the Application Manager Status
menu. You see the newly approved ModifyHelpDeskCase application
in the detail pane.
You have successfully created the update Remedy application.
