Creating the master application

Creating the GetHelpDeskList application

From Mobile Web Studio, select Applications in the left pane, select New in the Application Manager Status menu, and click the New button to launch Application Builder.
Click the down arrow to the right of Add, and select Web Service Element.
On the Web Service Element Definition window, make sure the WSDL option is selected.
1. In WSDL URL, enter http://ITSM60Demo.sybase.com/arsys/WSDL/public/ITSM60Demo/HelpDesk_Query_Service.
  
  You must replace the strings ITSM60Demo with the host name of the mid-tier server specific to your own installation.
  
  Click Get Method.
2. Select HelpDesk_Query_ServicePortType:GetListBy_Requester_FullName from the drop-down list.
3. Next to Content XSLT, click Create. The Web Services Output XSLT Template Customization window appears. Enter:
  - Name – enter HelpDeskList.
  - Roles – Click Add All to add all the roles to Assigned Roles.
  - Update Output Display Name – click Select.
    
    The Select Node Level window appears. Select getListValues, and click OK.
4. In the Web Services Output XSLT Template Customization Window, click Save, then click OK in the confirmation pop-up window.
5. In the Web Service Element Definition window, click Input and enter the values specific to your Remedy installation in the Input Parameters panel:
  
  Figure 8-1: HelpDeskList application input parameters
  
  Click Next.
6. A pop-up window asks if you want to proceed even though the parameters are not complete. Click OK.
In the Define window, select Records Contain Labels and click Next.
In the Filter window, click Next.
In the Configure Parameters window, under Variable, select the boxes for:
- _HEADER.AuthenticationInfo.userName
- GetListBy_Requester_Fullname.Requester._Full_Name
Click Next.
The Preview window displays. In Element Name, enter HelpDeskList and click Finish.
In the Application Builder, click Save.
On the Finish window, make these entries (otherwise accept the defaults):

Roles tab Click Add All to add all roles to this application.

Mobile tab Select Make Available to Disconnected Mobile Devices
Click Finish to save the application, and click OK to confirm.
Click Close in the upper-right corner to close the Application Builder window.
When you return to the Mobile Web Studio main window, select New from the Application Builder Status menu. The HelpDeskList application displays in the detail pane.
In Mobile Web Studio, right-click the HelpDeskList application in the detail pane, and select Approval Status | Approved.

Click OK.
Select Approved from the Application Manager Status menu. You see the newly approved HelpDeskList application in the detail pane.

You have successfully created the primary Remedy application.