Table 4-2 identifies common BlackBerry Enterprise Server (BES) setup problems and provides useful troubleshooting information.
Problem |
Try this |
---|---|
port xxxx already in use |
If you receive this error when running the installAvantGoServer script, the port number you specified is already in use by another service. Select a port that is not being used. |
sync service does not start |
If M-Business Server is installed on the same Linux server as Unwired Accelerator, then Unwired Accelerator must be shut down before installing and starting M-Business Server. Once M-Business Server has been started, restart Unwired Accelerator. Stop Unwired Accelerator using instructions in “Starting and stopping the system”, then restart the installAvantGoServer script as described in “Installing M-Business Anywhere server and client”. |
M-Business Anywhere and Unwired Accelerator are not communicating |
If you installed M-Business Anywhere server on a different Linux server than Unwired Accelerator:
See “Configuring M-Business Anywhere” for correct settings. |
Cannot use the Manage M-Business option from Mobile Web Studio |
This most likely stems from a configuration problem. Check the following:
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