See the Unwired Accelerator Installation Guide for information about setting up the Answers Anywhere environment. Additional administrative tasks for managing UA and Answers Anywhere/SMS integration include:
Setting an e-mail account for users to make queries – see the Unwired Accelerator Installation Guide
Configuring additional features – see “Configuring CMC and SMS features”
Loading a custom agent network – see “Loading a custom agent network”
Informing users to register their SMS modem numbers – see “Registering SMS modems”
Monitoring the health of SMS and CMC communications – see “Monitoring SMS and CMC communications health”
Managing telephone number access (whitelist/blacklist) – see “Configuring CMC to allow access (whitelist)” and “Configuring CMC to deny access (blacklist)”
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