Appendix A: Troubleshooting  File system error message

Appendix A: Troubleshooting

Uninstaller GUI

Problem: The uninstaller GUI does not display

Solution:

  1. Verify that your Java version is 1.4 or later. Check your Java version by entering:

    <path to_java_exec>\java -version
    

    For example, if your Java executable is located in C:\jdk1.4\bin, enter:

    C:\jdk1.4\bin\java -version
    
  2. Set JAVA_HOME when launching the uninstaller. Go to %SYBASE%, and from the Command Prompt window, and enter the following, where JAVA_HOME is the absolute path to your jdk\jre home:

    sybase.bat
    .\uninstall\OSWSuite\uninstall -is:javahome <JAVA_HOME location>
    




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