Table C-1: Troubleshooting EP problems
Problem
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Try this
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Cannot start ASA database:
Connection error: Unable to initialize
requested communication links
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If you receive this error when trying
to start the ASA database using startdb.sh:
Check the global.properties.xml and server.xml files
to make sure you changed the ASA port number to the correct value.
The default is 4747.
If you ran the upgrade script, to upgrade from EP
6.0 to 6.1, make sure you entered the correct ASA port number. The
default is 4747.
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Cannot start application server
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This can happen if you are using ports
80 (HTTP) and 443 (HTTPS) with Netscape, and you did not install
EP as root. Root is required to start these ports in the production
system.
Try uninstalling and then reinstalling EP. Be sure to log
in as root as described in “Installation tasks” (Tomcat application server),
or “Installing EP in EAServer” (EAServer).
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Cannot start the Portal Interface:
File Not Found 404 error
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If you receive this error when trying
to start Portal Interface:
Check to make sure you ran config.sh to
change localhost to your machine name (such
as lab2k) and to set other
values as described in “Installation tasks” (or “Installing EP in EAServer”).
Check to make sure you changed the machine name
and domain name for your network as described in “Changing the host, domain, and port of the portal”.
Check to make sure you entered the URL correctly
to access Portal Interface as described in “Verifying the installation”.
Check to make sure you are using the correct port
number; for example, 4040 when running in Tomcat, and 8080 (required) when
running in EAServer.
Check the catalina.out file,
located in $SYBASE/infoedition/tomcat/logs,
for errors.
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Cannot start Web Studio
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If you cannot start Web Studio:
Verify that you are using Internet Explorer
and not Netscape.
Verify that you are using the correct version of
Internet Explorer as described in Table 2-1.
Verify that you are using the correct port number,
for example, 4040 when running in Tomcat, and 8080 (required) when
running in EAServer.
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