Tooling Problems

This topic helps you to troubleshoot any problems you may encounter while working with the Unwired Orchestrator tooling, which includes the perspectives and views accessed from the user interface.

Cursor disappears in the tooling


Problem	Moving the mouse during certain UI actions may cause the cursor to disappear behind the Orchestrator Design Perspective
Resolution	Move the mouse to the taskbar at the bottom of the screen where the cursor becomes visible again. Then minimize and restore the Orchestrator Design Perspective.

Error is generated when attempting to delete a project from the Orchestration Navigator View


Problem	When deleting a project from the Orchestration Navigator, an error is generated indicating the project cannot be deleted.
Resolution	Verify that Windows Explorer is not open to access the project or any of the folders or files of the project. Close Windows Explorer or navigate out of the project folder and attempt the project delete from the Orchestration Navigator again.

UI generates a "SWT error, running out of memory" error message


Problem	The following error is generated:"SWT error, running out of memory".
Resolution	Increase the size of heap memory (default is 64M) available to the JVM by adding a command line argument to the startup line in the IntegrationOrchestrator43.bat and restart the tooling. The IntegrationOrchestrator43.bat file is located in the IOdsntime-4_3\eclipse directory. Open this file in an editor and change the following: start "Unwired Orchestrator 4.3"/MIN "%NNSY_ROOT%\eclipse\IO43.exe" to start "Unwired Orchestrator 4.3"/MIN "%NNSY_ROOT%\eclipse\IO43.exe" -vmargs -Xmx256m Save IntegrationOrchestrator43.bat and restart the tooling.

Progress Information dialog box appears frozen


Problem	The Progress Information dialog box appears frozen. In this case, Unwired Orchestrator may be waiting for user input on a dialog that is behind Unwired Orchestrator.
Resolution	To access the hidden dialog, use ALT-Tab. Holding the ALT button down, press Tab until the dialog icon is selected. Release the ALT-Tab keys and the dialog displays.

After clicking Expand All, the Schema Editor appears frozen


Problem	The Schema Editor appears frozen after the Expand All button is clicked. In this case, Unwired Orchestrator is attempting to expand all of the nodes for the schema. The expansion does timeout after a period of time, but the expansion does not complete as expected.
Resolution	If you are working with large schemas that have simpleTypes, consider setting the Schema Preferences to False. This turns off the display of facets and can speed up the loading and display of large schemas in the Viewer. It also makes the schema more readable because there may be fewer nodes to display. See Schema Editor Preferences.