If you call Sybase technical support for SySAM-related issues, be sure to have the following information available:
The Adaptive Server errorlog located in the install directory.
On UNIX:
$SYBASE/ASE-15_0/install/<servername>.log
On Windows:
%SYBASE%\ASE-15_0\install\<servername>.log
If Adaptive Server has started in grace mode – the output from the sp_lmconfig command.
If Adaptive Server does not start – the server’s properties file
On UNIX:
$SYBASE/ASE-15_0/sysam/<servername>.properties
On Windows:
%SYBASE%\ASE-15_0\sysam\<servername>.properties
servername must correspond to the name of the Adaptive Server that does not start.
The license files saved in the SYSAM-2_0 licenses directory on the machine running Adaptive Server.
The value of SYBASE_LICENSE_FILE and LM_LICENSE_FILE environment variables, if they have been defined.
Output from lmutil lmpath -status command. The lmutil binary is located in the bin directory under SYSAM-2_0 folder.
If you are using a served license model:
The licenses saved in the licenses directory of the license server.
The license server log file.