SAP, Domino, Remedy connection setup

Table 9-9 identifies common problems you might encounter when connecting to various data sources, such as SAP, Domino, and Remedy, and provides you might encounter when using useful troubleshooting information.

**Table 9-9: Troubleshooting SAP, Domino, and Remedy connection problems**
Problem	Try this
Cannot download the SAP Java connector from SAP	You must be a registered SAP customer to download the SAP Java connector from the SAP Service Marketplace Web site.
Unwired Accelerator cannot connect with the SAP environment	Check the following configuration settings: Verify that you configured the SAP Java connector correctly, using information in “Setting up a SAP connection”. Specifically, make sure the sapjco.jar, librfc32.dll, and sapjcorfc.dll files are in the correct location, and that the connection pools are defined in the sapjco.properties file. Check the global.properties.xml file and make sure the connection pools are defined as described in “Setting up a SAP connection” and “SAP property group”. Verify that a properties file is defined for each connection pool entry in the global.properties.xml file, as described in “SAP property group”. Use Apache Axis TCPMon to monitor the TCP/IP connection. See “Monitor connections (TCPMon)”.
Unwired Accelerator cannot connect with the Domino environment	Check the following configuration settings: Verify that you configured the Domino connection correctly, using information in “Setting up a Domino connection”. Check the global.properties.xml file and make sure the connection pools are defined as described in “Setting up a Domino connection” and “Domino property group”. Verify that a properties file is defined for each connection pool entry in the global.properties.xml file, as described in “Domino property group”. Use Apache Axis TCPMon to monitor the TCP/IP connection. See “Monitor connections (TCPMon)”.
Unwired Accelerator cannot connect with the Remedy environment	Check the following configuration settings: Use Apache Axis TCPMon to monitor the TCP/IP connection. See “Monitor connections (TCPMon)”.