Unwired Accelerator setup

Table 9-1 identifies common Unwired Accelerator configuration problems and provides useful troubleshooting information.

**Table 9-1: Troubleshooting Unwired Accelerator problems**
Problem	Try this
Cannot start ASA database: `Connection error: Unable to initialize requested communication links`	If you receive this error when trying to start the ASA database using `startdb`, check the global.properties.xml and server.xml files to make sure the ASA port number is set to the correct value. The default is 4747. If you changed the value, it must be the same in both places. You can also check the datamanager.log file, located in x:\tmp\logs, for database-related error messages.
Cannot start the Portal Interface: `File Not Found 404 error`	If you receive this error when trying to start Portal Interface, make sure you: Entered the URL correctly to access Portal Interface as described in “Accessing Portal Interface”. Are using the correct port number; for example, 4040 when running in Tomcat.
Cannot start Mobile Web Studio	If you cannot start Mobile Web Studio, verify that you are using: Internet Explorer and not Netscape. The correct version of Internet Explorer as described in Unwired Accelerator Installation Guide. The correct port number, for example, 4040 when running in Tomcat.
Mobile Web Studio window does not display	You may have disabled pop-ups in the Web browser. The Mobile Web Studio application requires pop-ups. You can: Enable pop-ups in your Web browser. Alternatively, if you do not want to enable pop-ups, you can access Mobile Web Studio by entering the following in the Web browser: `http://hostname.domain:port/onepage/loader.jsp`
Cannot log in to Mobile Web Studio, after deploying a mobile application	Assuming the mobile application works and was deployed correctly from Mobile Web Studio, check the uwp.err file, located in WorkRoot, for clues. If you see a message similar to the following, your localhost listener is probably not working: `HTTPUtils - getHTTPResponse: connection error: java.net.ConnectException: Connection refused: connect`. Verify that your EAServer has a localhost:8080 listener as well as the host.domain:8080 listener.
Encountering problems starting Tomcat: `Content is not allowed in prolog. And the UA cannot be started properly`	This typically occurs after Unwired Accelerator is removed from the machine without using the Uninstaller, and Unwired Accelerator is then reinstalled. To solve the problem: Remove the InstallShield persistent storage from \tmp\GEN1 (be sure to remove the entire GEN1 directory). Re-install Unwired Accelerator using InstallShield.