Mobile device setup

Table 3-5 identifies common mobile device configuration problems and provides troubleshooting information.

**Table 3-5: Troubleshooting Unwired Accelerator problems**
Problem	Try this
Cannot create a personal channel	Check the global.properties.xml file to make sure the alwaysValidateSession parameter is set to false. See the Unwired Accelerator Administration Guide for information about global.properties.xml.
Cannot access mobile application: `Your submission has been recorded and will be sent during the next Synchronization`	If you see this message when trying to access an application on a mobile device, check the alwaysValidateSession parameter in the global.properties.xml file. The parameter is probably set to true, but should be set to false to enable personal channels to work. See theUnwired Accelerator Administration Guide for information about global.properties.xml.
Mobile application does not appear on the mobile device	Verify that: The mobile application is deployed to the group. In Mobile Web Studio, select Manage \| M-Business \| Groups, and check the groups. The M-Business Anywhere user name/password and server properties are set correctly in M-Business Client. M-Business Clients use M-Business users, not Mobile Web Studio users. See the Unwired Accelerator Administration Guide for information about M-Business Anywhere and M-Business Client software. The user belongs to the group that contains the mobile application. For BlackBerry devices, make sure the Offline BlackBerry option is selected for the application, and that the application is in a grid/table format.
JVM error when attempting to load UA client on the BlackBerry device	This problem is typically seen on small memory devices (like the 7230) that only have 16MB of memory, especially when the device is loaded for Chinese language (or multiple European languages) support. To correct the problem: Check the device memory to see whether less than 1.5MB of memory is available. Select Options \| Status. If less than 1.5MB of memory is available, remove components to free memory. Some of the components you can remove are unused Input Methods for Chinese (for devices running Chinese support), or unused European language support (for devices running support for multiple European languages).
The UA client logo does not appear on the BlackBerry device	Make sure you installed the offline client on the BlackBerry device (or BlackBerry simulator), as described in “Installing an offline client on a BlackBerry device using BlackBerry Desktop Manager” (or “Installing an offline client on a BlackBerry simulator”).