For problems with your Net-Library application, have the following information available when you call Sybase Technical Support:
The text of the diagnostic utility error
A listing of your sql.ini file
The name and version number of your network software
The name and version number of the operating system on which your client and server networking software is running
The version number of the server to which you are connected
The date and size of your Net-Library DLL
To locate this library information, execute the dir command to display a file list that includes the DLL.