Known Issues for Installation

Learn about known issues and apply workarounds for installing Adaptive Server.

Warning!

If you have multiple Sybase products installed in the same $SYBASE directory, uninstalling one of them may make other Sybase products inoperable. If this happens, you may need to uninstall and reinstall the inoperable products.

Table 1. HP-specific installation issues
CR#	Description
552848	Configuring Web Services reports incorrect syntax. When the installer configures Web Services, the error message "Incorrect syntax near the keyword 'of'" may appear. This indicates that the installer may not install the script for Web Services. Workaround: Manually install the script. From a command prompt, enter: isql -Usa -P<password> -S<server_name> At the isql prompt issue these commands: sp_configure 'enable webservices', 1 sp_addserver ws, sds Exit the isql prompt, then issue these commands from the command prompt: cd $SYBASE/$SYBASE_WS/bin isql -Usa -P<password> -S<server_name> -i installws
545708	Installer may exit or stop responding if SySAM e-mail notifications are not configured on HP-UX Itanium. If you choose not to configure SySAM e-mail notifications and you do not have a host named "SMTP" in your network, the installer may abnormally exit or stop responding when you go past this screen in the Installation wizard. Workaround: Configure your server for e-mail alerts and specify a valid host name in the SMTP server host name field even if this host does not have an SMTP server running. You can use the sp_lmconfig stored procedure to disable e-mail alerts after installation.
543849	Generating a response file may result in error messages about an illegal character. When you issue a setup command to generate a response file for a silent installation, you may see a formatting options error messages similar to: ./setup -options-record /tmp/hpia151esd4c11_install_response.txt -is:javaconsole -console ----------------------------------------------------------------------------- The installation was successful. Please check regularly for updates at If you have not done so, please go to to obtain the Sybase software licenses. Press 3 to Finish or 4 to Redisplay [3] Error formatting options file entry (starting with "This file contains v..."): Illegal character "8" in encoding name. [...] Error formatting options file entry (starting with ""JDBC Driver" Feature..."): Illegal character "8" in encoding name. Options file /tmp/hpia151esd4c11_install_response.txt was successfully created, however one or more entries were not formatted properly [66] % Workaround: The error message is informational, and does not cause any problems with the actual installation. To not display these messages, set your lang variable to either en_US.utf8 or C.utf8 before you run the installer to generate a response file.

Table 2. Installation issues
CR#	Description
564480	SySAM plug-in missing from Sybase Central Workaround: None.
427275	Installing an ESD overlay with Unified Agent. The ESD overlay installation file does not replace the Unified Agent ARL.xml file. As a result, developer updates or changes to ARL.xml are not available because it has not been updated. Workaround: Rename the old ARL.xmlbefore you run the installer.