Troubleshooting Licensing Problems

In rare cases, PowerDesigner may repeatedly fail to obtain authorization from a local license file or the license server. If this happens, you can troubleshoot as follows:

1. Exit PowerDesigner and navigate to the following directory:

   C:\Documents and Settings\All Users\Application Data\PowerDesigner x

2. Move any file with the .lic extension this folder to a safe place.
3. Make a backup copy of the file sysam.properties, and open it in a text editor. Remove the lines starting "Pd.LicenseMode" and "Pd.Package" at the end of the file and save the file.
4. Restart PowerDesigner.

   You will be prompted to open the License Management Wizard (see License Management Wizard). Re-load your local license key or select the appropriate served license type.