Checklist: information for Technical Support

Information requested

Value

type of hardware

amount of memory

number of CPUs

operating system name and version (e.g., Sun Solaris 2.8 (SPARC))

operating system patch level

front end tool used (e.g., Brio Query)

connectivity protocol used (e.g., ODBC, JDBC, TDS)

Open Client version

configuration type (single or multiuser)

message log file (dbname.iqmsg)

stack trace file stktrc-YYYYMMDD-HHNNSS_#.iq UNIX platforms only

command or query that produced the error

startup option settings

connect option settings

database option settings

schema and indexes for the database

sp_iqstatus output

query plan: set options (Query_Plan, Query_Detail, Query_Plan_After_Run), rerun command or query