Each Sybase installation that has purchased a support contract has one or more designated people who are authorized to contact Sybase Technical Support. If you cannot resolve a problem using the manuals or online help, the designated person should contact Sybase Technical Support or the Sybase subsidiary in your area.
Technical Support needs information about your IQ environment in order to resolve your problem. This section describes this information, tells you how to collect it using the automated getiqinfo tool, and explains how to correlate information in various IQ utilities and log files.
