Troubleshooting Access Issues

Learn how to troubleshoot OpsConsole access issues.

Problem: You cannot access OpsConsole.

Solution:

  1. Ensure the URL for the OpsConsole is: http://<machine_name>:<http_port>.
  2. Validate the host and port information. The <http_port> is defined in OpsConsole/WebMonitoringConsole/conf/server.xml
  3. Verify that the OpsConsole has been started.
    • Obtain the process ID from OpsConsole/WebMonitoringConsole/bin/opsconsole.pid.
    • To start OpsConsole, use OpsConsole/startOpsConsole.sh.

    • Execute:

      ps | grep <ID>

  4. Check the log file in OpsConsole/WebMonitoringConsole/logs/rap_opsconsole.log for error messages.
Parent topic: Troubleshooting