If SySAM errors are not addressed in a timely fashion,
Adaptive Server may cease to function.
There may also be more recent information than published in this guide at SySAM FAQ. For the most up-to-date troubleshooting information in this Installation Guide, go to Product Manuals site.
If you call SybaseTechnical Support for SySAM-related issues, have this information available:
The Adaptive Server error log.
On UNIX:
$SYBASE/ASE-15_0/install/<servername>.log
On Windows:
%SYBASE%\ASE-15_0\install\<servername>.log
Whether or not Adaptive Server was started grace mode – available from the sp_lmconfig command output.
If Adaptive Server does not start, the server’s properties file:
On UNIX:
$SYBASE/ASE-15_0/sysam/<servername>.properties
On Windows:
%SYBASE%\ASE-15_0\sysam\<servername>.properties
servername must correspond to the name of the Adaptive Server that does not start.
The license files saved in the SYSAM-2_0 licenses directory on the machine running Adaptive Server.
The value of SYBASE_LICENSE_FILE and LM_LICENSE_FILE environment variables.
Output from lmutil lmpath -status command. lmutil is located in the bin directory under the SYSAM-2_0 folder.
If you are using a served license model:
The licenses saved in the $SYBASE/SYSAM-2_0/licenses directory of the license server.
The license server log file in the $SYBASE/SYSAM-2_0/log directory.
