Troubleshooting Sybase ETL Server

Before you contact Technical Support:

  1. Review the error text.

  2. Review the log file.

  3. Run it again with system trace enabled.

  4. Verify the version and revision number as well as your machine ID.

    Syntax:

    GridNode --version
    

    Output:

    Sybase IQ ETL Server(4.5.0.24797)
    
    Copyright – 2003 - 2008 Sybase, Inc.  All rights reserved.
    Unpublished rights reserved under U.S. copyright laws. This
    product is the confidential and trade secret information
    of Sybase, Inc.  Use, duplication or disclosure of the
    software and documentation by the U.S.Government is
    subject to restrictions set forth in a license agreement
    between the Government and Sybase, Inc. or other written
    agreement specifying the Government's rights to use the
    software and any applicable FAR provisions, for example,
    FAR 52.227-19.Copyright (c) Sybase, Inc. 2002-2006
    
    
    Grid Node:
    Central Library V 1.0.0.0
    
  5. Verify the available licenses.

    Syntax:

    GridNode --licenses
    

    Output:

    Sybase IQ ETL Server (4.5.0.24797)
    
    Copyright – 2003 - 2008 Sybase, Inc.  All rights reserved.
    Unpublished rights reserved under U.S. copyright laws. This
    product is the confidential and trade secret information
    of Sybase, Inc.  Use, duplication or disclosure of the
    software and documentation by the U.S. Government is
    subject to restrictions set forth in a license agreement
    between the Government and Sybase, Inc. or other written
    agreement specifying the Government's rights to use the
    software and any applicable FAR provisions, for example,
    FAR 52.227-19.Copyright (c) Sybase, Inc. 2002-2006
    
    Grid Node
    --------------------------------------------------
    Product ID: SybaseIQETLServer 
    Machine ID: 9TuA+igB6298Hys=
    --------------------------------------------------
    File: sybase_iq_etl_server.license
    Product: Sybase IQ ETL Server (SybaseIQETLServer)
    Version: 4.5
    License: IQ ETL Platforms 4.5
    Status: Valid