Troubleshooting

StepsTo prepare the support contact

  1. Check the error text.

  2. Check the log file.

  3. Run again with system trace switched on.

  4. Check the version and revision number as well as your machine identification.

    Syntax:

    GridNode --version
    

    Output:

    Sybase IQ ETL (4.1.0.676)
    Copyright © Sybase, Inc. 2002-2006
    

    Grid Node:

    Machine ID: 9TuH/ioF6Wt/Gig=

  5. Check the licenses available.

    Syntax:

    GridNode --licenses
    

    Output:

    Sybase IQ ETL (4.1.0.676)
    Copyright (c) Sybase, Inc. 2002-2006
    

    Grid Node:

    Product ID: Sybase IQ ETL

    Machine ID: 9TuH/ioF6Wt/Gig=

    File: custom

    Product: Sybase IQ ETL

    Version: 4.1

    License: Enterprise Edition

    Status: Valid

    Expiration: