The use of mobile application provides many benefits to the end user, such as:
Better access to customer and product data through online, or always-available, connected access to their applications and data from these devices:
PocketPC Internet Explorer running Windows CE 2003
Motorola MPx200 (Windows Mobile 2002 and 2003 OS)
HandSpring Treo 600 (PalmOne OS)
Sony Ericsson P900 (Symbian OS)
BlackBerry
Offline, or occasionally connected, access to their applications and data from these devices:
PocketPC
Palm
Symbian
BlackBerry
Reduction in error rate and paperwork, which improves customer service.
Improved productivity by reducing the need for telephone calls and traveling to the office to obtain information.
Automated data capture and activity tracking.
Alerts – schedule or externally trigger application content for processing, including writing content to an e-mail message, SMS, the database, or disk. See Chapter 7, “Using Unwired Accelerator Alerts.”
SAP mobilization – allows users to access, update, and create new transactions in their SAP systems while they are away from the office.
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