Intent XML  Setting up Answers Anywhere for e-mail

Chapter 2: Developer Features

Resolving ambiguity

Ambiguity is a state in which there is more than one possible meaning in your query. For example, if you want to query the portal for John Doe’s employee information, and you enter Show employee info for John Doe, the network cannot determine which agent should handle the request because you did not enter “show” into the agent network as a synonym for either the Execute or Send agent.

If there is ambiguity in your query and the agent network cannot resolve the query, you receive a list of applications from which you can select the one you want to use to execute the query.

If you are using multiple co-brands in your portal, Sybase recommends that you limit the number of applications you co-host within a single co-brand and use alternative co-brands to separate related applications to reduce the possibility of ambiguities.

When creating an Answers Anywhere application, click the “Check Conflicts” button to check for potential ambiguities with other applications in that particular co-brand. See “Answers Anywhere”.





Copyright © 2005. Sybase Inc. All rights reserved. Setting up Answers Anywhere for e-mail

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