Alerts Problems

If you are experiencing problems with alert messages, turn on tracing for the Alert Management System component of Unwired Orchestrator.

To turn on tracing for AMS:

1. Open EAServer Manager. From Windows, select Start > Programs > Sybase > Easerver 5.0.0 > EAServer Manager.

2. Expand the IO_Jaguar server node: IO_Jaguar > Installed Applications > Alert Manager > Packages > AM > BtAlertMgrMDB

3. Right-click on BtAlertMgrMDB and select Properties.

4. Click to select the Environment tab and set the AMS_TRACE property to 1.

To check for AMS error messages:

Error messages are logged to IO_Jaguar.log which is located in the <server install directory>\EAServer\bin directory. Open IO_Jaguar.log in an editor.

• Verify that alert messages were picked up from the business process.

The log content shows date/timestamp entries for ALERT MANAGER. The Incoming TEXT Message entry shows the message contents inside the <PersonalAlerts> element.

• Verify that alert messages were successfully handed off by the Alert Manager to the JavaMailDriver (or other target driver if email is not used).

The log content shows date/timestamp entries for JavaMailDriver.