If your system does not work properly after you install DirectConnect, and if you already performed the connection steps in Chapter 4, “Getting Ready to Install,” try the following:
Confirm the release number of Open Server software. DirectConnect is compatible with the Open Server release and Adaptive Server release identified in the release bulletin.
Check the log and trace files in the log file of the ServerName for more information. Following is an example of an error message that can occur:
Error: 16029 Severity: 20 State: 0 OS Error: -1: Failed to start any network listeners OS Error Text: <srv-lib>
One of the following causes is possible:
One of the specified port numbers is in use. Change the port number to one that is not in use and try again.
The wrong machine name or IP address was specified. Enter the machine name or the IP address running the DirectConnect server.
Refer to the DirectConnect Error Message Guide for errors that occur.
If the server fails before the log files initialize, error messages can be written to either the console or the Windows event log. If this occurs, see the DirectConnect Server Administration Guide for explanations of these “pre-log” messages.
