A subchannel is a search agent created by an administrator that can be used by anyone across the organization. Channels are a way to group similar types of subchannels into categories. For example, you might have a channel called “Company” with subchannels for “Finance,” “HR,” and “Administration.”
Administrators create channels and subchannels, and users can retrain a subchannel to narrow the search to their particular area of interest. For example, a human resources representative might want to customize the HR subchannel to search for employees who were hired within the last year.
First, you create a channel, then you create associated subchannels that have similar search criteria.
Only users with the PortalAdmin role can create channels
and subchannels.
