Troubleshooting

To prepare the support contact

1. Check the error text.

2. Check the log file.

3. Run again with system trace switched on.

4. Check the version and revision number as well as your machine identification.

   Syntax:

   GridNode --version
   

   Output:

   Sybase ETL Small Business Edition (4.1.0.676)
   Copyright © Sybase, Inc. 2002-2006
   Grid Node:
   Machine ID: 9TuH/ioF6Wt/Gig=
   

5. Check the licenses available.

   Syntax:

   GridNode --licenses
   

   Output:

   Sybase ETL Small Business Edition (4.1.0.676)
   Copyright (c) Sybase, Inc. 2002-2006
   Grid Node:
   Product ID: Sybase ETL Small Business Edition 
   Machine ID: 9TuH/ioF6Wt/Gig=
   File: custom
   Product: Sybase ETL Small Business Edition
   Version: 4.1
   License: Enterprise Edition
   Status: Valid
   Expiration: 
   

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Copyright © 2007. Sybase Inc. All rights reserved.

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