Installation troubleshooting

If you encounter errors during installation, invoke the InstallShield wizard with the -is:log option to record the installation errors in a log file. After the wizard runs, check the log file to view a record of the installation process.

You can record installation errors with the InstallShield wizard in either GUI or console mode (with or without a response file) and in silent mode.

Use the following procedure to record an installation log file with the InstallShield wizard in GUI mode.

To record an installation log file

Log in to the Mirror Replication Agent host machine using an operating system user account with authority to start, stop, and administer the Mirror Replication Agent instance (for example, the “sybase” user).

Close all non-essential applications, and minimize any open windows.

Insert the Mirror Activator 15.0 distribution CD in the CD-ROM drive.

If the InstallShield GUI wizard starts automatically on a Microsoft Windows platform, click Cancel to exit the GUI wizard.

Open an operating system command window, and set the CD-ROM drive as the current drive.

Invoke the InstallShield wizard at the command prompt, using the -is:log option:

On Microsoft Windows:
```
setupwin32 -log # @ALL -is:log MA_err.log
```
where:
- -log # @ALL causes installation debug information to be written to $SYBASE/log,txt file.
- MA_err.log is the full path to the installation error log file you want to create.
On UNIX:
```
./setup_type -log # @ALL -is:log MA_err.log
```
where:
- setup_type is one of the following strings that corresponds to the UNIX platform type:
  - setupaix
  - setuphp11x
  - setupsolaris
  - setuplinux
- MA_err.log is the full path to the installation error log file you want to create.

You can use the -is:log <path to log> option, along with the -console or -silent options, to record an installation log file in non-GUI wizard modes.

Follow the wizard prompts to install the Mirror Replication Agent software.

For a description of all of the wizard prompts, see “Installing with the GUI wizard”.

InstallShield attempts to install the software, and creates an installation log file with the name you specified.

After the wizard exits, examine the contents of the installation log file (MA-err.log file as specified in step 5) and the log.txt file in the installation directory to determine the cause of the errors.