ClearCase causes InstallShield to stop responding

InstallShield may stop responding, and display this message:

Please wait while the installer checks your system
information.

There are two known causes:

[CR #404068] The JRE used by InstallShield is in conflict with ClearCase.

Workaround: Turn off ClearCase before installing Adaptive Server Enterprise. See your ClearCase administrator for details. You can turn ClearCase back on after installation.

[CR #402530] NFS-mounted device is inaccessible because the remote server is not responding. Verify this by executing df -P from a command prompt. You may instead see a message similar to: NFS3 server not responding still trying.

Workaround: Unmount the inaccessible device and retry the installation. You may need to restart the server.

NoteYou cannot use these workarounds on a 64-bit hardware system. There are no workarounds for the 64-bit systems.