See “Installing Answers Anywhere server” for information about setting up the Answers Anywhere environment. Additional administrative tasks for managing UA and Answers Anywhere/SMS integration include:
Setting an e-mail account for users to make queries – see “Setting up Answers Anywhere for e-mail”
Configuring additional features – see “Configuring CMC and SMS features”
Loading a custom agent network – see “Loading a custom agent network”
Informing users to register with the SMS modem – see “Registering with SMS modems”
Monitoring the health of SMS and CMC communications – see “Monitoring SMS and CMC communications health”
Managing telephone number access (whitelist/blacklist) – see “Configuring CMC to allow access (whitelist)” and “Configuring CMC to deny access (blacklist)”
