Unwired Accelerator log files are a useful source of troubleshooting information. Log files include:
uwp.err – error log for UWP.
ds.err – error log for document servers.
portal.err – error log for the portal development environment.
as.err – error log for agent servers. Agents are used for events.
transaction.log – log file for agent transactions. Agents are used for events.
nav.log – log file for navigation servers, which create the CCL for one-click capture. If tracing is enabled, debugging information is also logged in the log file.
capture.log – log file for capture output and fatal error messages. If tracing is enabled, debugging information is also logged in the log file.
datamanager.log – log file for database output, such as connection handling, database access, etc.
aa.log – log file for Answers Anywhere output.
Log files are written to the WorkRoot\logs directory, typically x:\tmp\logs. The WorkRoot directory is created automatically during installation, but can be changed in the global.properties.xml file. See “Global property group” for information about the WorkRoot property.
