This tutorial shows you how to use UA to mobilize Remedy applications based on Web services that are exposed by the Remedy mid-tier server. Mobilization of Remedy applications is accomplished mainly through the Web services component of UA by accessing the corresponding WSDL URLs published by the Remedy mid-tier server.
The tasks to complete this tutorial are described in these sections:
Creating the Remedy Application (GetHelpDeskList)
Creating the Update Application (HelpDesk_Modify_Service)
Creating the Insert Application (CreateHelpDeskCase)
Linking the applications
Deploying
This tutorial assumes you:
Know how to log in to Mobile Web Studio
Know how to create and approve an application in Mobile Web Studio
Are familiar with Remedy Web Services creation through the Remedy Administrator
Are familiar with how to defined the Method, Type, Qualification, Input and Output Mappings for a Remedy Web service
Have the Remedy Web Service component and mid-tier server installed
Have the Remedy HelpDesk sample application that is included with the Remedy installation CD installed
Know how to use linked parameters
