Remedy capture strategy

In Chapter 4, “Advanced Application Creation,” the “Creating Remedy applications using Web services and WSDL files” procedure, on page 180, in step 15, keep in mind the following information from CR #429196:

If you have any special characters in a Web service input parameter value, replace the special characters with the escape format, such as %2B in place of “+”. For example, in the GoogleSearch Web Service, you would replace the plus sign “+” in the authorization key “5IondVRQFHLOvAkAgK6XVhP31Imp+EvX” with “%2B” so it becomes “5IondVRQFHLOvAkAgK6XVhP31Imp%2BEvX”.

This applies to any Web service.