In general, the time that Sybase Technical Support needs to resolve a problem is greatly reduced if you generate a reproducible test case demonstrating the error. These test cases can range from a single query that is not behaving as expected to a relatively complex code fragment that encounters a problem.
Whenever possible, test cases should be created using the pubs or pubs2 database. In many cases, this is a task that saves you from having to send large amounts of data to Technical Support.
