Service Level Requirements

Document application details and service requirements, as in this example:

Application name

Type of application

App. langs

Client machines

No. of con-current users

DBs accessed

Availability require-ments (per day)

Perform-ance

(average response time)

Trades

Heavy OLTP

C

UNIX work-stations

220

TRD CIS

<5 min downtime

<2 sec

Customer

Light OLTP DSS

Power-builder

PC

470

CIS

<10 min downtime

< 5 sec

Accounting

Light OLTP DSS Batch

Power-builder

PC

345

ACT CIS

<5 min downtime

<5 sec

Marketing

DSS

C

PC

195

MKT CIS

<30 min downtime

<120 sec